Two Column Lift,Two Lift,Hydraulic Lift 3D Wheel Alignment Co., Ltd. , http://www.nswheelalignment.com
In order to improve users' satisfaction with the FAW Jiefang brand and comprehensively promote the construction of a brand-new liberation service system, FAW Jiefang has recently convened service work improvement, promotion, and implementation of on-site meetings in major regions of the country to comprehensively promote service policies. The owners of service stations for liberation trucks, service managers, and 4S shop managers from all parts of the country attended the meeting.
In 2011, the main goal of the liberation service system of FAW was to improve the satisfaction of services that moved the service to the standard, and to improve the spare capacity guarantee that was based on spare-ready reserves. In order to achieve these two major goals, FAW Liberation has taken several measures: Implementing regular follow-ups, investigations, assessments, and evaluations on three pre-sale inspections, three free inspections, and resident service three prevention and maintenance policies. Continue to advance the landing. At the same time, it fully honored its 24-hour service commitment, strengthened its 48-hour reporting management, implemented service providers' support for key users' "one-to-one" services and provided monitoring components, improved spare-parts-guarantee capabilities with spare-ready reserves as the core, and minimized users' Parking waiting time. 
In order to enable local service providers to strictly implement and implement these policies, FAW Jiefang Sales Company has sold trucks in Inner Mongolia, Jilin, Liaoning, Hebei, and other major provinces. It convenes service work improvement, promotion, and implementation of on-site meetings. The training is composed of two levels of service managers. The group, together with the Shang Dai Division, conducted on-site training and evaluation of the service stations in terms of service policies, claims management, spare parts management, and customer relationship management. At the same time, a forum was held to listen to the opinions of the service station on the issues of out-of-service rescue milestones, “three-guarantee†audits, and emergency spare parts adjustments during the service process, and jointly discussed ways to improve the service process.
The FAW Liberation System shall strengthen the establishment of service brands, place service and spare parts policies, consolidate management foundations, improve service management, and provide the fastest spare parts supply speed, the fastest service response and the best service satisfaction for the liberation of trucks. The user provides the best service.
Delegates said that through this series of meetings, the various service management requirements are more clarified. In the future, with the help of the service policy of the liberation of FAW, the service management level will be improved, the transition from passive maintenance claims to active preventive services will be realized, and service satisfaction will be increased. confidence.
FAW liberation continues to improve the level of after-sales service system to improve customer satisfaction