Kore proud tires are subject to collective complaint Renault initial commitment to resolve

Recently, Renault Cole proud owners through the China Automotive Quality Network launched a collective rights-raising activities, the owners of the original car used to reflect the brand of tires have different degrees of depression and bulging phenomenon, and even consumers have a puncture due to this, seriously affecting traffic safety. As of press time, there have been more than 80 complaints about problems with the Koreo Pro Brand tyres. Renault relevant department heads responded initially and expressed their readiness to issue corresponding solutions.

Tire complaints become the first bullet of the owners of the Korei proudly. It is reported that the collective rights-defense activities of the domestic Korei owners due to quality problems have already begun, and at some important auto shows, the owners of the Korei proud owners have been protesting. In May of this year, Renault China had a face-to-face exchange with some Korei owners. The owners raised many questions for Renault regarding tires, transmissions, navigation, and seats. According to some car owners, during the talks, Renault had promised to solve some problems, including tires, but it was later gone. This caused the owners to be extremely angry, and this collective complaint against the Koreo's brand tires is only the beginning of the group's further activities for collective rights protection. Later, the owners will launch new complaint actions against other consistency defects or quality issues.

According to the owner's introduction, the dents and bulges of the Renault Cole proudly have a wide range of issues. Renault China can also claim compensation for relevant vehicles at first, but with the increasing number of tire problems and the lack of a fundamental solution, the company’s attitude has changed. According to a complaint from Mr. Dong of Beijing, after discovering that the car had tire dents, he applied to the manufacturer for a claim to replace the tire. After a certain period of time, the same dents appear on each tire. After the claim was filed again, the 4S shop staff changed their name to “this batch of horse brand tires are like this” and rejected it.

It is reported that in the face of tire issues raised by the owners, the current Renault 4S store uniform caliber is due to the tire is a vulnerable part, in the course of daily use there is the possibility of external damage, the need for tire manufacturers to identify. The sales of the company's brand tires in China are based on the identification results of “tire depression is a normal phenomenon” and “tire bulging is caused by external forces” to persuade consumers.

Horse brand tires have been repeatedly protested by car owners because of quality problems. The world-renowned tire brand is an internationally renowned tire brand. However, it is such a well-known tire brand that has repeatedly been criticized by car owners in China. Before more than 80 Korei owners complained about the company's tyres, more than 300 Mercedes-Benz owners in Zhejiang have consistently criticized the quality of the company's tyres. For details, see why the brand's tires are stuck in the "quality door."

In addition to the appraisal conclusion made by the relevant department on the “low linking capability” of the Mercedes tyres submitted by Mercedes-Benz owners, the China Automotive Quality Network consulted professionals who have been engaged in the tire industry for many years and reflected on the issues raised by the owners of the Korei Auto Group. Experts stated that The so-called tire sidewall depression is actually caused by overlapping layers of tire cord cords. In other words, the tire recess is actually caused by the manufacturer's cordless connection of the tire cord in the production process, and it is strictly a quality issue. Due to the excessive tension experienced here, delamination phenomenon is likely to occur during use, forming a bulge here.

The complaint by Mr. Zhang of Yunnan can confirm this view. Mr. Zhang's Korima horse brand tires (including spare tires) appeared many depressions, 4S shop sales staff claimed that this situation is normal, a process phenomenon. However, with further use, Mr. Zhang found that the deepening of all signs of tire depression, and gradually evolved from the tire bulging from here, has seriously affected the driving safety. According to Mr. Zong of Jiangsu, after identifying the problematic tires by the company's tire manufacturers, he had replaced his five original French-made 225/55 R18 98H tires with the French-made 225/55 R18 98V tires. The new baby has not found any abnormalities.

There are indications that Renault Kore’s problematic tyres are likely to have manufacturing deficiencies. At least there are batch quality issues. Renault China will investigate the use of branded tires used by the company. There are indeed quality problems and tire suppliers should promptly request replacement or recall.

Renault initially promised to solve the tire problem After China Automotive Quality Network received a large number of complaints from Renault-Koleo against the company's tires, it submitted the complaint to the relevant departments of the manufacturer and also to the defective product administration department of AQSIQ. submit. Reynolds China’s head of the relevant department said that it will investigate the matter and plan to work out related solutions. If any news will be returned to China Automotive Quality Network at the first time.

Tire related to personal safety, can not be underestimated, in the case of complaints Kore proud owners have caused tire accidents due to tire accidents. Mr. Li from Shandong Province discovered that there was a dent on the tires, and the 4S shop staff claimed that there was no quality problem. Eventually, the tire punctured during high-speed normal driving. The vehicle was turned into the roadside ditch, causing the chassis of the vehicle to be damaged and the gearbox to rupture. Fortunately, No casualties. We hope that Renault's manufacturers can really pay attention to this issue, introduce relevant solutions as soon as possible and implement them effectively, and do not let the owners disappoint. We also hope that Renault China attaches importance to the appeals of the owners of the Korei Auto Group on other issues, actively communicate and coordinate, and make up for the problems after it has been expanded, which is of no benefit to owners and manufacturers.