Dongfeng Cummins knows well that with the intensified market competition and the upgrading of product technology, excellent service technologies and capabilities have become an important means to increase product added value, shape brand influence and enhance customer satisfaction. The contestants of the current contest covered more than 100 employees in technical, sales and service positions and were divided into three competition stages according to the nature of their work. In this engine service skill contest, all ISZ 13L engines were used, and the post-processing system fault detection and elimination items were specifically set up, and valve clearance adjustment, crankshaft system disassembly, valve inspection, and post-processing system troubleshooting were carried out. The participants took a steady and calm fight, and with agile thinking, professional knowledge, and rich experience, the competition was completed within the specified time, and the overall performance was improved again compared with the previous year. This skill contest began in 2010 and is divided into two parts: internal staff and external service stations. It has been held for seven consecutive years. Skills contest aims to provide service technicians with a platform for exchanges, discussions, and demonstrations, to test the technical level, to explore, train, and motivate talented people to learn from each other and promote mutual improvement of their comprehensive capabilities. To reflect the content on a more professional level, to give users a more satisfactory service experience, and to add value and influence to the Dongfeng Cummins brand.
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Dongfeng Cummins Launches Service Skills Competition with the Theme of “Favoring New Products, Attentive Service, and Innovative Valueâ€
Training staff maintenance service skills Dongfeng Cummins has tricks
In July 2016, Dongfeng Cummins just launched the "I am a trump card" skill contest; in October, Dongfeng Cummins launched a service skills contest with the theme of "welcoming new products, dedication and innovation." 61 employees from the company's service team participated in the day competition project, a show of engine maintenance stunts, learn repair skills.