Volkswagen import car frequency quality problems

The owners of the Volkswagen Touareg recalled plans were dissatisfied, and Volkswagen China's exclusive channel hotline said that a small amount of water does not affect the wading performance.

At the 3-15th Evening Party in 2018, the Volkswagen Import Touareg was named after the engine was turned off due to water failure. Volkswagen (China) Sales Co., Ltd. ("Volkswagen China") has issued an apology statement on the evening of March 15, stating that it will open an "exclusive channel" to provide one-on-one effective communication.

However, the owners are not satisfied with Volkswagen's recall plan. The Beijing News reporter called the newly opened “exclusive channel hotline”. Its response to Volkswagen China's after-sales service calls is not much different, and it does not provide substantial help to the owners.

Consumers are dissatisfied with the recall plan

According to reports by CCTV, owners in Fujian Ningde, Dongguan, and Shanghai in Shanghai reported that during the process of using Volkswagen's imported Touareg vehicles, the engine of the vehicle suddenly shuts off, and the timing of the detection of the problem vehicle's sudden shutdown was concentrated from June to September.

The Beijing News reporter found that a car complaints website found that from 2016 onwards there were complaints that Volkswagen's imports of Touareg engines were suddenly shut down and led to a rear-end crash. From July 2017, complaints about engine flooding began to appear. In addition, in the June-September rainy season of 2017, there were nearly 300 complaints about the intake of the Touareg air intake system on the National Defective Product Recall Integrated Management Information Platform.

In the case of a defect inspection conducted by the General Administration of Quality Supervision, Inspection and Quarantine, on March 7, this year, Volkswagen China filed a recall plan with the AQSIQ and decided to recall some of the imported Touareg produced from 2014 to 2017 from April 30, 2018. The total number of cars is about 33,000. The reason for the recall is that the drain valve at the bottom of the intake pipe of the engine is blocked by foreign matter, causing water to flow from the headlight gap into the exhaust pipe. When the engine is started or accelerated, water may be sucked into the engine and cause engine damage. And then turn off the flames, there are security risks. The solution is to remove the unnecessary drain valve in the intake line and install the deflector at the inlet.

However, Volkswagen China's recall plan does not satisfy owners. Owners believe that the removal of the intake pipe drainage valve will affect the wading performance of the vehicle. Some owners think that if they are removed, the car will not dare to cross the road and dare not wading, which will also lose the meaning of buying the car. Volkswagen China headquarters after-sales service reply owners say the solution is a global solution given by the headquarters in Germany, the Touareg car inlet is not a design flaw, the SUV large off-road vehicle design is taking into account the engine can be a small amount of water .

Exclusive hotline response is consistent with recall announcement

After being named, Volkswagen China issued an apology statement, saying that in addition to the recall plan, it will also set up an exclusive channel hotline 400-160-6660 on the same day. Professional after-sales service personnel will provide owners with one-on-one effective communication.

The Beijing News reporter called the public's official after-sales service hotline and the exclusive channel hotline as the owner on March 16 and found that the exclusive channel hotline provided by Volkswagen China did not provide substantial help. The information given by the operator and the recall announcement were Consistent, did not provide information that is different from the after-sales service hotline.

When the reporter proposed that the removal of the drain valve may cause the vehicle's off-road performance to be impaired, the operator's reply was: “A small amount of water entering the vehicle will not affect the wading performance.” As to whether or not the compensation can be received, the operator said that it has not received Related notices.

Frequently asked questions about the mass of imported cars

According to information displayed by the Volkswagen China official website, there are currently 23 models of VW imported cars, including 6 compact cars, 2 travel sedans, 4 sports cars, 1 new energy car, 3 MPVs, and 2 medium-sized cars. , 1 high-end car and 2 business cars. According to the annual sales data released by Volkswagen Group (China) in 2017, the total volume of the imported Volkswagen models was 189,000 units.

Although Volkswagen's imported cars have sold less than 200,000 vehicles in China throughout the year, quality problems have frequently occurred in recent years. The Beijing News reporter combed and found out that in April 2016, the Volkswagen Group imported Touareg vehicles also had a large-scale recall. The recall amounted to about 103,000 vehicles in total. The reason for the recall was that the retainer on the brake pedal hinge may be loose. Causes the pedal to deviate from the working track. Continued use of the vehicle may cause the pedal shaft to break and cause a safety incident. The recall measure is to check the circlip on the pedal bearing of the vehicle and ensure it is correct, and if necessary, install a new circlip for the vehicle.

In addition, in 2016, Volkswagen (China) Sales Co., Ltd. launched a large-scale recall under the AQSIQ warning. In January 2016, Volkswagen (China) Sales Co., Ltd. announced the recall of a total of 78,000 vehicles, including some Golf R, Magotan Travel Sedan, and Volkswagen CC. The reason for the recall is that foreign matter may enter the steering column switch electronic module to cause the horn to fail, and the airbag cannot be deployed normally. The solution is provided to install the outer seal ring and replace the parts.